The New Home of Ghost Orchid Designs

FAQs

SAMPLES

Can I get a free sample of a wedding invitation?
On occasion we do offer some sample designs free of charge. Generally we do charge a small fee for each sample to cover some of our costs - but the price per design is greatly reduced compared to the price of an standard invitation.

How do I order a sample?  
Its easy, just order from the Samples collection. You can order a maximum of 3 samples, and only 2 free designs. Your chosen designs will be posted to you within around two weeks.

Can I customise the sample? 
Not on a sample invitation. If you wish to see a customised version, please order from the Wedding Invitations collection - there you will be able to specify fonts and let us know your wording.

Are samples available on the other items in the wedding range? 
Unfortunately not. The sample invitation will show the quality and design feature for each range - you can then view the details regarding sizing and embellishment on the product page of each item.

Do you post samples internationally? 
We are considering offering our stationery internationally within the EU. If you are interested in this please contact us to enquire about ordering a sample.

ORDERING

How do I place an order? 
You can order all our products online via our online store. If you would like to further customise a stationery item and don't see the required option available, please contact us to check if it is possible and get a quote, then we can add the option for you.

What is the delivery charge? 
Delivery charges are based on the contents of your Shopping Cart and will be shown during checkout. Just add the items required to your basket and begin checkout to see the delivery options. 

How long does it take to fulfil an order? 
For stationery items (excluding samples) please allow around 4 weeks for completion of your order. Once we receive your order, your proofs will be emailed to you – postal copies are available on request if you prefer. Once these have all been confirmed, your stationery will be made.

For on-the-day stationery (such as Table Plans and Place Cards) we will usually wait until 3 weeks before your wedding date before we send the proofs. We would aim to send your stationery 2 weeks before your wedding. The reason we wait is to avoid the need for costly changes later. If we were to send your table plan 2 months before your wedding for example, and you have a few guests drop out - you will have to decide whether to have the Table Plan re-made, or to keep it as an inaccurate portrayal of your wedding party.

All other non-stationery items are usually dispatched within 5 working days. Occasionally we do not have stock of an item (particularly if you are ordering a large quantity) and it may take a little extra time to dispatch, but you will be advised via email of any expected delay.

I'm in a hurry, can you do rush orders? 
If you need your order in a hurry, just contact us first to find out if we could deliver sooner via our Fast Track service. This can usually be arranged but there is a premium for this service.

What methods of payment do you accept? 
Payment can be made via cheque, Paypal, credit or debit card.

I am unsure on what wording to use in my invitation - can you advise me? 
Of course – check out our wording page for advice. If nothing there suits your requirements then just give us all the information on your wedding (or other event type such as who is hosting, location etc.) when placing your order and we can write a wording suggestion for you. We will email you a proof so you can decide if you want to make any changes.

What if I want to place an order, but I don’t have all the details of my wedding finalised yet (e.g. orders of service or menu contents)? 
You can still place your order, so we can ensure we have all the stock needed for your order; just advise us of the wording for your stationery as soon as you can.

Do you ship internationally? 
Not currently.

PRODUCTS

What are the prices for your stationery? 
See each individual product page for a price. Prices start at £3.25 for a boxed wedding invitation.

I have a colour theme for my wedding - can I customise one of the designs to fit my theme? 
The design features on our stationery can be customised - including fonts, ribbons, jewels, and trimmings - as well as card colours. Some options are shown on the product page for you to select when ordering but if you can't see the option you require just contact us to see if it is possible.

I have a specific font I would like to use that is not listed on the fonts page, can I use it?
Just email us the name of the font, and we will let you know if we have it in our library. If we do, just state this in the Wording instructions box when ordering.

Can I provide my own wording layout for the insert of my invitations (or other stationery)? 
Yes, of course. Your inserts can be printed with whatever you require. Please include these details when ordering.

Will the branding on the back of the sample invitation also appear on my invitations when I order? 
This is entirely up to you. As standard we will print our logo - pale and discreet. If you would prefer no printing at all, or the warning that the card may be unsuitable for children - just use the 'Special Instructions' box on the cart page.

Are envelopes provided with wedding invitations? 
Invitations are provided with either an envelope (made from recycled paper) or a tissue lined box - depending on the design.

AFTER ORDERING

I have already placed an order and need to order some extra items, how do I do this? 
When ordering wedding invitations it is recommended that you order a few extras, to allow for any last minute additions to your guest list. If you find you need to add to an order already placed, please contact us and we can add this extra quantities to your order and send a Paypal Invoice for the cost. If you have already received your order and need some extras please just order via the website, but instead of entering your wording info - just reference your order number.

What do I do if I want to cancel my order prior to dispatch? 
If you change your mind before you receive your emailed proofs, then your order can be cancelled at no charge - just email us and we will arrange the cancellation and full refund. If you have received your proofs but have not yet confirmed and sent them back to us, then your order can still be cancelled, but there will be a fee of £20 to cover the cost of producing all your proofs. If you have confirmed your proofs, then your order has begun production and we are unable to arrange a cancellation - since all orders are personalised.

My order was due to arrive 3 days ago, but it has not yet been delivered – what should I do? 
All wedding stationery orders over £100 in value are sent by either Royal Mail Special Delivery or a Courier service. If you do not receive your order 3 days after your dispatch date, just send us an email and we will investigate. In the unlikely event that your package is lost during transit, we will endeavor to arrange a free replacement as soon as possible so that you receive your stationery in time.

What if I’m not satisfied with my order? 
If your order has been damaged during transit or there are any other problems, then please email us as soon as possible, detailing the extent of the problem. We will arrange for the collection of damaged items and provide you with a replacement. If your order has not been damaged, but you are unhappy with any items in your order, please send us an email detailing the problem. We endeavour to resolve all issues promptly.

OTHER QUESTIONS

Do you have a catalogue you can send me? 
We currently do not have a printed catalogue, as we are constantly working on new products and designs. Details and images for all our products can be found in the online Shop. If you can't find the product you are looking for (such as a coordinated stationery item for a particular design) or would like any further details on any of our items, just contact us.

I'm planning a different type of event (renewal of vows, christening, corporate event etc.) - can I use Ceremonials? 
Yes of course. All our stationery can be applied to any type of event. Just advise us of the wording instructions when placing your order.

When should I order my wedding stationery? 
Around 4 or 5 months in advance of your wedding is recommended. Orders take approx 6 weeks, and invites should be posted to your guests around 8 weeks before the wedding, so this leaves you a few weeks to address and post your invites.

When should I send out my invitations? 
Invitations should be sent out to guests 6 - 8 weeks before the wedding. If your wedding is abroad, or at a busy time of year, it may be a good idea to send Save The Date cards to your guests - as soon as you have confirmed your wedding date, or send invitations sooner. All designs in our stationery ranges include a coordinated Save The Date card - so they can order cards to match your invitations.

Where can I read your terms & conditions?
Click here to read our Terms and Conditions.

Where can I read your privacy policy? 
Click here to read our privacy policy.