The New Home of Ghost Orchid Designs

Delivery & Returns

PROCESSING

The time it takes for your order to be dispatched depends the type of items ordered. 

Sample Invitations               |    1-2 Weeks
Personalised Stationery      |    4 Weeks
Accessories                          |    5 Days

Add this to the delivery estimate to get an idea of when to expect your order.

Once we have received your completed order and payment we will send you proofs for all your personalised stationery. If you don't have all the details for the content of your on-the-day items (such as menus, table plan and orders of service), don't worry as we can sort these out later and dispatch them separately from your invitations. If you have any queries about ordering, check out our FAQ's.

We try to keep all non-stationery items in stock at all times, but we may have limited stock of some item. If we do not expect to be able to dispatch your order within the normal time you will be contacted via email. You will have the opportunity to cancel part or all of your order if you need your items before we can send them.

DELIVERY METHOD

The available delivery options will be shown during checkout. Delivery is calculated based on the weight of items ordered and the destination.

We currently deliver to the UK and Ireland. We can on occasion arrange delivery to other destinations within the EU - but please contact us first for a quote.

All delivery services are estimates and refer to working days. Royal Mail 1st Class and Recorded services deliver Monday to Saturday. Special Delivery and Courier services are delivered Monday to Friday only. All except 1st class and Airmail will require a signature upon delivery. 

On The Day stationery (Table Plans, Orders of Service etc.) ordered more than 8 weeks before your wedding would not normally be dispatched at 4 weeks, as we work backwards from your wedding date. Proofs would be sent approx 3 weeks before your wedding, with the aim of dispatching the order 2 weeks before the wedding.

DELIVERY CHARGES

There is no charge for delivery of invitation samples. For all other items delivery options will be shown during checkout. Charges are based on the weight and size of the order.  To check delivery costs before completing check out, just add everyhting to your shopping cart, continue through the first stage of checkout (entering the delivery address) and you will then be shown delivery costs and any upgrade options. By completing the first page of checkout you will not be committing to order, nor will your email address be used for marketing purposes.

RETURNS

To contact us about a return, please reply to your order confirmation email.

Personalised Stationery

As all stationery items are personalised with your individual details, refunds and exchanges will only be made if the stationery is faulty or does not meet the specifications of your order. This does not affect your statutory rights.

Accessories

If you are not completely satisfied with your non-personalised item, you may return it to us within 14 days of receipt in unused condition in its original packaging. You will be refunded the purchase price for the product(s) returned. Delivery charges will not be refunded.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Faulty / Incorrect Goods

Items which arrive damaged or faulty, or incorrectly supplied must be notified in writing within 14 days of receipt. We will replace or refund the damaged goods as required. If the entire order is faulty or incorrect and a refund is requested, the original delivery charge will also be refunded. If we require the item(s) returned, we will pay the cost of the return postage via 1st class registered post for which you will be required to retain the proof of post from the dispatching post office.

How to Arrange a Return

Please contact us within 14 days of receiving your order by replying to your order confirmation email. Include full details of the items you wish to return and the reason(s). If your return request is accepted you will be emailed a Returns Reference Number. Package your items for return securely and send them with a copy of the original invoice, with the Returns Reference Number written on the invoice. We can not accept responsibility for the safe return of these goods, therefore it is advisable that a proof of postage is obtained, should the goods fail to reach us, this will aid in any claim you may wish to make with your chosen courier. If we have agreed to pay the return postage, please send the items back via 1st Class Recorded service and retain the proof of postage. A refund will then be made either directly to your credit/debit card (if this was the original payment method), or via cheque.

For our full terms and conditions, please click here.